I think we just fundamentally disagree. There are so many complex processes going on in businesses today, that the ones we have no good way to measure tend to be devalued. I think that is a mistake. You hear the term “soft skills” and “soft costs” — which is code for, in your analogy “not measurable by the car’s meters or the map”. Most people are aware of these soft things, but very few truly acknowledge their value, and act in a way that pushes their importance.